Frequently Asked Questions

Please see below for a list of frequently asked questions. We hope this can help answer some of your questions. If not, just send us an email and we'll do our best to get back to you!

All About Fabric

We sell by the ½ yard so that our customers have greater control over the quantity they are purchasing.

For example, if you only needed a ¼ yard, you might consider buying a ½ yard, but you're probably not going to purchase 1 yard (unless you really, really, really love that fabric)!

You absolutely can! All yardage (unless otherwise specified) is cut from the bolt at the time of processing the order. This means that if you purchase a quantity of 4 (½ yards), we will cut a single 2-yard piece of fabric from the bolt.

Sadly, at this time we are unable to offer samples. We do sometimes sell fat ⅛'s upon request, so just give us a shout at help@lindleygeneralstore.ca if you really need some samples.

We also offer colour matching, so if you send us a little scrap of fabric, we can recommend fabrics (or source them if need be).

1 yard is equal to 36 inches and 1 meter is equal to 39 inches. So in most cases if you need a meter, you would be fine with just a yard. However, it's always safest to round up, especially on fabrics that cannot be re-ordered.

Because, let's face it, there really is no such thing as too much fabric!

We rip all of our wide backings to ensure accuracy. As wide backing fabric is double folded, cutting isn't as accurate as ripping. Ripping follows the grain, ensuring you get what you ordered.

Shipping

As soon a we get access to cheaper rates, we pass them on to you! No holding out on our end, cause we get it, nobody wants to pay for shipping!

Absolutely! We love our American customers!

If you spend $95 CAD, we'll even give you a shipping discount. All the deets available here.

Yes, you can!

Go to the shipping confirmation email, right below the logo, there is a big red button that says 'View your order'. Click that button. It will bring up a page with all your order details.

There will be a map, right below that you will see a tracking number. If you click the tracking number, it will bring up the tracking page for the courier it was shipped with. e.i., if your package shipped via Canada Post, the tracking number link will take you to the Canada Post tracking page.

Orders

Yes, we accept returns for a refund minus a restocking fee. Sadly, shipping is not refundable.

We also accept cancellations up until the order has begun processing, but...there is a cancellation fee of $3 CAD for any orders over $10 CAD. It takes time and money for us to cancel an order, so this is why we find it necessary to charge for cancellations. However, once an order has been processed, it cannot be cancelled (cut fabric doesn't like to go back on the bolt).

For more info, you can find our full return/cancellation policy here.

It's actually pretty simple. Your credit card company does all the work! They pay us in Canadian dollars, but they charge you in US dollars. 

We offer shipping discounts to anyone who spends $95 CAD or more. Read all about it here!

Yes, we do!

If you do not see confirmation emails in your inbox, try checking your spam/junk folder.

If it's not in your spam folder, it most likely means that the email entered at check-out was incorrect. But no worries! If this is the case, email us at help@lindleygeneralstore.ca with the correct email address and we'll update your email on the order and send you a new confirmation email!